Terms & Conditions
Wanna check out the T's & C's before committing? Then please keep reading!
THE CONSULTATION AND DESIGN:
Consultation with the designer are scheduled by appointment only, either via email or telephonically.
The designer encourages all potential clients / brides to book a consultation at least 6 - 8 months prior to their wedding day.
In an attempt to avoid unnecessary delays or miscommunication, all consultations are to be confirmed via email.
A consultation fee of R500.00 is required to be paid upfront and on the date of the booking of the consultation, via EFT / SnapScan to ensure and confirm the booking of the consultation.
In the event that the client cancels the consultation on less than 6 (six) months’ notice, the consultation fee is forfeited, however a new consultation date and time may be scheduled within 24 hours of notification of the cancellation to avoid the consultation fee being forfeited.
After the said consultation with the designer, the client will be provided with 2 (two) illustrated design possibilities and chosen fabric options for each design. These 2 (two) designs and an estimate quotation (pro forma) will be sent to client per email within 4 (four) weeks since the first consultation.
Should client require a follow-up consultation, the consultation can be arranged to discuss the designs and quotation.
In the event that there are changes /amendments required to the initial design, the changes / amendments are to be agreed upon and confirmed by both parties in writing.
COSTING & PAYMENT:
The client will be asked during the 1st consultation to indicate her budget range and it will be taken into consideration during the design process and fabric sourcing. Janita Toerien (Pty) Ltd cannot guarantee that the design and fabric will fall within the budget, but will endeavour to stay within budget as far as reasonably possible.
The cost of the garments are quoted based on the individuals requests and requirements and will depend on the costs of all fabric, haberdashery and labour needed to complete the garment.
Costing and pricing will be adjusted in accordance with the fabric and labour required.
In the event that additional fabric and labour is required to alter or complete the garment to the bride’s / client's specification that was not anticipated, made known during the consultation and design and or at time of quotation; the additional labour required will be charged as overtime at an hourly rate of R1,000 (excl. VAT) per hour.
In the event that additional consultations for fitting are required, at the client’s request, to change the garment design during the construction process, the fittings will be charged at R 1,000 (excl. VAT) per hour
Payments are to be the exact amount reflected on the invoice and statements provided.
In the event that the bride / client purchased and supplied additional fabric during the construction process, additional labour in respect of the preparation, cutting, sewing and finishing of the fabric will be charged for. Should the said additional labour required be more than the allocated time quoted, the labour will be charged as overtime as per paragraph 12 above.
We recommend that brides budget between R28 000 – R35 000 for a custom made wedding garment. This is however a guideline only and is not a guaranteed minimum or maximum amount.
Payments are to be made via EFT or SnapScan. SnapScan payments are subject to a 3% surcharge).
A 50% (non-refundable) deposit is required upon the placement of an order and receiving the signed terms and conditions document. Please make sure that the deposit is the exact amount of 50%, no more and no less.
The balance of the final payment due will be invoiced and payable before final delivery/collection of the garment.
No garments will be dispatched from JANITA TOERIEN (PTY) LTD’s studio until payment has reflected.
Full payment in advance is required for all clients not residing in the Republic of South Africa.
The banking details for the EFT payments are as follows:
Bank: FIRST NATIONAL BANK
Branch Code: 250655
Account Number: 6269 7646 209
Account Name: JANITA TOERIEN (PTY) LTD
Reference: Invoice number, Initials and Surname
SWIFT code: FIRNZAJJ
Clients will be able to make payments via SnapScan at the studio. Such payments via Snapscan are subject to a 3% surcharge except for consultation payments which will remain at R500.
If a balance is still outstanding by the time the bride / client collects her garment from JANITA TOERIEN (PTY) LTD’S studio the bride /client will be asked to pay using SnapScan and there will be a 3% surcharge added to the outstanding amount.
No garment will be dispatched if the balance payment has not been settled and the garment will remain the property of JANITA TOERIEN (PTY) LTD.
DEVELOPMENT PROCESS AND DELIVERY
Upon receiving the signed terms and conditions document and proof of payment of the 50% deposit the development process will start. This includes measurements, fabric sourcing and 4 to 5 fittings depending on the design.
Once the deposit is paid, the client will receive their scheduled fitting dates, up to the delivery/collection date of the garment.
The deposit as referred to in paragraph 20 above, is non-refundable once the fabric has been sourced and paid for by Janita Toerien (Pty) Ltd. Up and till final payment Janita Toerien (Pty) Ltd remains the owner of the raw material and garment.
In the event that a delivery/ collection date more that 3-4 days prior to the event is required, JANITA TOERIEN (PTY) LTD needs to be informed in writing prior to receiving the schedule referred to in paragraph 27 above containing the fitting and delivery date.
During each fitting, Janita Toerien (Pty) Ltd will ensure that the garment fit is good and the client is comfortable. The client may give her objective opinion about the garment and it will be taken into consideration. The necessary changes will be made if the designer sees fit, keeping in mind the limitations of the fabric, design and pattern.
The duration of each fitting is approximately 30-60 minutes.
The first fitting will be a mock fitting, which is a garment fit to ensure that the pattern construction is perfect.
Three to four fittings will follow, with the garment to be collected on the final fitting.
In the event that the designer anticipates that more fittings than usual are required, the client will be notified as soon as possible.
All garments must be paid for in full before the date of collection.
All garments dispatched via SOUTH AFRICAN Post or couriers become the sole responsibility of the client and JANITA TOERIEN (PTY) LTD cannot be held liable for any loss or damage during such delivery.
During the construction process the designer will explain to the client what to expect and what to keep in mind (i.e. fit of the garment once completed, drape of the fabric once it has been cut etc.).
If the client is unsure as to what to expect at any point or has any concerns it must be made known to the designer in order for the designer to address such concerns or issues.
Any alterations/changes requested by the client that deviates from the original agreed upon design will be charged for per hour at overtime rate of R1000 (excl. VAT) per hour as per paragraph 12 above.
Any major alterations/changes, i.e. reconstructing a bodice, changing the style/silhouette of the skirt etc., requested within a 4 week period before the wedding / event will be charged at an additional minimum cost of 35% of the original quote for the garment plus any additional fabric that is required for such a change plus any additional overtime that as required.
Any alterations/changes that are required due to excessive weight loss/weight gain will be charged for per hour at an overtime rate of R1000/hour. Should a bride / client wish to lose weight before their wedding / event we encourage them to be at their goal weight at least 12 weeks before the actual date.
The client may cancel this contract at any time by giving written notice. The 50% deposit is not refundable, and it shall be forfeited. All fabric purchased in the possession of JANITA TOERIEN (PTY) LTD will be retained for services rendered that was not covered by the 50% deposit.
In the event of a cancelation by the client after the first fitting (post mock fitting) the full quoted price will be become due and payable by the client.
All designs created by JANITA TOERIEN (PTY) LTD, remain the property of the designer and may not be reproduced in any way, manner, shape or form unless with the written and signed permission by JANITA TOERIEN (PTY) LTD.
JANITA TOERIEN (PTY) LTD reserves her right to take appropriate legal action for any infringement of the intellectual property rights vested in the designs. Such legal action may include (but not be limited to) an interdict and a claim for damages incurred as a result of such infringement.
Kindly note that while we strive to create each bride’s/client’s dream dress/garment we do take on a few brides’/clients’ dresses/garments at a time. Therefore our time is meticulously allocated for every individual’s dress/garment and should unplanned changes/alterations be requested from one bride/client it will take away from the other brides’/clients’ time and dresses/garments. We therefore ask every bride/client to be mindful of other brides’/clients’ time and encourage them to speak up and ask questions to ensure they know what to expect rather than keeping quiet and not being happy with the outcome near the end of construction.